For the Consumers flows the complaints about All-in-1 provider Online.nl within. The association has supervisor Authority Consumer & Market (ACM) is informed about it.
Jarco Kriek
november 18, 2016
Photo REUTERS
Online.nl is owned by Luxembourg media company M7 Group. This company is in the Netherlands also active with tv provider canal digital. Consumers ‘ reports on their own website that from november 1, more than two hundred complaints about Online.nl has received. The complaints online are received through the internet site klachtenkompas.nl. Most of the complaints are about the service of Online.nl to customers. Online.nl supplies through the network of KPN bundled subscriptions, consisting of tv, internet and phone.
faster internet
in Addition to disruption of service, there are also complaints about the accessibility of the customer service, the non-fulfilment of promises and a price increase that was recently implemented. This price increase was theoretical increase in the speed of internet connection associated with it. This is, however, reflected only a part of the customers due to the used koperdraadtechnieken ADSL and VDSL is nothing to the speed increase. This techniques plays the distance from the local exchange to the modem an important role. The provided internet speed is depending on this distance. This restriction has not only Online.nl but have all of the providers that this koperdraadtechnieken use.
Activities
Online.nl announced in late October that there is a risk of disrupted services was by work on the network. According to Online.nl was the end date of this work, the 5 of november. The Consumer does not inzichtbaar or complaints with this work. It is the second time this year that the Consumers with regulator ACM and come back on Online.nl
Online.nlM7 GroupCanalDigitaalACMconsumentenbondonlinetvtelevisieinternettelefoonbellenKPNkoperdraadADSLVDSL
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