Webshops massively violated the law – Telegraaf.nl

THE HAGUE –

Online Stores rags massive legal rules governing the return of purchases made by consumers to their stores. Companies often pay late or an incorrect amount to the customer

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Photo: Reuters XTRA

This concludes the Consumers Tuesday, based on research with over two hundred merchants (pdf). More than half of these retailers have a label.

The association posted a web store three different orders and sent the products within the statutory cooling-off period of fourteen days. Webshops paid regularly the purchase price back late or made an incorrect amount.

To let

With a whopping 57 percent of the surveyed retailers was the purchase price of at least one of the orders let refunded after the return or went in a different way in the fog. In total, fourteen stores patched with all orders the rules to boot.

Legally, consumers fourteen day grace period and will have the purchase price, if the whole consignment return is sent are returned within fourteen days after the return.

Big retailers like H & amp; M, Bol.com and Beehive adhere The study noted that the rules

Send Return

According to the Federal discourage some. webshops maintain returns in its entirety by cumbersome procedures. Moreover, in 42 percent of cases, the original delivery charges will not be refunded when the law it must be geretouneerd if the entire shipment.

It is remarkable that the webshops score worse than in last year’s survey. Supervisor ACM has recently begun a campaign to improve information about returns on websites.

Hallmark

Online Stores affiliated with Thuiswinkelwaarborg or Certified Webshop prove themselves not better to the rules and keep paying as often overdue as retailers without mark. The Consumer Association warns that mark logos are sometimes used improperly, “Look at the list of the approval agencies, or the merchant is really connected.”

In the Netherlands 45 000 online stores which 2200 are affiliated with Thuiswinkelwaarborg and 4200 at Webshop Trustmark.

For the study belongings were returned within the statutory cooling-off period of fourteen days after purchase. By law, a web store then refund the purchase price within two weeks, including any paid delivery if the order is returned in its entirety. With many shops went on at least one of these two points missing, according to the Consumers’ Association.

The company had after seventy days have not paid, others researchers had returned a voucher while the seller by law customer on the same basis refund if the customer has done. Not only small retailers go wrong, larger stores mist went in.

Remarkably doing online shops with a mark hardly better in the study than non-certified stores. Certified Webshop and Thuiswinkel.org their members become accountable for compliance with the rules.

The Authority for Consumers and Markets going to look at what stores will be taken. In June, the regulator announced that all merchants who still incorrect information about refund or non-compliant, will tackle severe. They risk fines of up to € 450,000 per violation.

The industry seems to be live but not wanting to mend. The Consumers did the research for the third year in a row, and the scores are just as bad as in 2013 and 2014.

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