How Samsung for months struggled with the Galaxy Note 7 – NOS

It’s all over with the Galaxy Note 7. The phone with the iPhone 7 Plus should have had to compete, will be removed from the market.

The battery of the device is a fire hazard and found to be insufficient for the problems to stop. How has it come this far? An overview of what the past two months has happened.

2 August: Samsung launches Note 7

Early in August, and so in the middle of summer, launches Samsung its latest flagship: the Galaxy Note 7. The device, which, in terms of size between a smartphone and a tablet, is going to compete with the iPhone 7 Plus. That comes out a month later. One of the striking features is that the phone can unlock it with your eye.

1 september: delivery postponed

Almost a month later, on 1 september, comes the news that Samsung the further delivery of the unit due to ‘quality issues’ out. Around that time, the first messages about exploding phones. But the company says there is nothing officieels about.

2 september: recall

That is changing rapidly. A day later, says the company in a press conference that the aircraft is recovered. The total to 2.5 million smartphones. Also, the sale is temporarily stopped. Samsung promises that the owners quickly get a new device. That process is, ultimately, only three weeks later initiated.

9 september: put Note 7 at fly

That the really malicious stuff, it turns out a week later. The American aviation authority FAA advises airlines to get passengers off the unit to switch. Also the equipment on board will not be powered on and not in checked luggage to be stopped.

11 and 12 september: turn phone off

soon to follow Samsung with the same advice. In the first instance, via a statement, but a day later, send the company a push notification to customers who the phone is still on. They get the board to power the unit off and on to swap.

19 september: reconstruction

It is still unclear where it could go wrong. Bloomberg has already called the first clues. The financial news agency writes, on the basis of sources that Samsung is too much and too quickly wanted.

That pressure would have emerged when it became clear that the iPhone 7 no major change to undergo. Samsung saw his chance and brought the press to the telephone previously in the shops than the year before.

21 september: Recall start

Nearly three weeks after Samsung the recall has been announced, U.s. customers have their device to hand. The phone will get a battery from a different supplier. Now the problem should be over. In the Netherlands, the Galaxy Note 7 is still not on the market.

26 september: Sale postponed

The process of exchange appears rough to expire, approximately 200,000 customers in South Korea are not yet in the shop along. Therefore, Samsung sales further. In addition, there are messages within that the replacement unit has problems. So would the battery fast to drain.

October 6: Replacement unit catches fire in plane

Then, it seems just as good to go. But last Thursday, it appears that a replacement for the samsung Galaxy Note 7 in fire is flown in an aircraft that is on the point of leave. Thus, the problems for Samsung all the way back again.

9 October: Also replacement devices have problems

That idea is later in the week confirmed. It turns out that there’s not one, but three Samsung phones flame have captured. In addition to the incident in the plane, there is a man in Kentucky who go to the hospital. Are Note 7 engulfed in flames and the bedroom of the man is full of smoke.

10 October: Production shut down

There are more and more messages about burning Note 7-phones. A final decision in Samsung to the temporary production halt. According to the company to “ensure quality”.

While the phone just now on the Dutch market. The Dutch branch of the company says in the morning, in the first instance, that the delivery will continue as usual. Later in the morning, the company informs that the delivery of the unit in the Netherlands, for an indefinite period of time is delayed

October 11: The curtain falls

Last night, explains Samsung the sales of the device worldwide still. Customers for the smartphone to have, they can exchange it for a different device, or their money back. The company says in a statement that research is done to the battery problems.

this Morning, some ten hours after the sale of the world is shut down, decision Samsung final with the phone to stop.