In many house was last Saturday grumbling. Modems were started again in vain and frustrated plugs pulled from the Internet tables and card is mounted again. All with the goal of the talks to get the Internet again. Without success.
A nationwide KPN failure revealed the cause of the frustration. The fault meant that fixed Internet services from the company, such as phone and Internet over six hours not worked.
Cashen?
No internet while you do pay for. Do you as a consumer in this case entitled to compensation?
No. At least this is not stipulated in the law. In contrast to operators which consumers have to give a fixed fee if they last longer than four hours without power or gas, telecom companies are not required to compensate for ‘suffering’. Not yet.
New Law
Three years ago the government decided already that internet and telecom providers to compensate customers default after a failure. This law is now in the making and is expected to apply from July 2017.
KPN customers who were last weekend without the Internet, moreover, had not been to this law. Only when the outage lasts longer than twelve hours, consumers will soon be entitled to compensation. A real pot of fat which compensation not. The fee is linked to the monthly subscription fees. Can a day do not use the Internet? Then you will soon have the right to one-thirtieth of your monthly subscription fees.
It is also agreed that the company itself may determine the form of compensation. For example, in a phone malfunction may also be compensated by issuing additional call minutes to customers.
Individual compensation
In the year 2016, KPN is no need to offer any form of compensation to consumers who without sitting internet. That does not automatically mean that this does not happen. A spokesman for KPN showed Saturday that the company “still looking” for any compensation for people who could not Saturday on the worldwide web.
Have you sat suffered demonstrable harm because you did not have Internet? The Consumers’ Association recommends writing a letter to KPN. It happens that a company pays out in individual cases whether higher damages.
Entrepreneur
Also, individual entrepreneurs would be able to request compensation. In many places could have sat through KPN’s failure ie not pinned. “Did you beautiful terrace again, you have to turn people away because they have in themselves no cash,” said William Borst, owner of restaurant De Loet Lekkerkerk. “Definitely twenty five man again left because they could not spinning.”
KPN telephone the restaurant was not working, so people could not reserve a large part of the day. But compensation filing Chest KPN does not think. “It is so difficult to estimate how much you as an entrepreneur will miss out. I did not start it. “
Breast denounces especially the poor communication from KPN.” There was a long time nothing is known. I have a long time wanted the problem to my own connection. Five times rebooted the modem . If you called KPN, you got a band. With all the knowledge of technology to KPN should they still be able to, for example, by text message, anyone to inform that there is a national problem. Then you know where to are increasing. Saves a lot of frustration. “
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